Getting started with mobile phone services in Australia
There are three major Australian phone companies: Telstra, Optus and Vodafone.
Mobile phone plans in Australia can be prepaid or postpaid.
Prepaid plans can be good for people visiting Australia for a short stay. With prepaid plans:
- You will need to pay for mobile phone data and coverage upfront
- There are usually no lock-in contracts
- You can continue to buy mobile phone “credit” as you need it.
With postpaid plans:
- You will get a contract and will likely pay monthly
- You will need to make a longer-term commitment, usually 12, 24 or 36 months
- Sometimes the cost of the phone can be added to your postpaid plan
- Some plans include international call allowances.
You might prefer to use Wi-Fi to make voice or video calls. Apps like WhatsApp, WeChat, Zoom or Skype may suit your needs. Using Wi-Fi can be cheaper than international call rates.
Learn more on the Australian government Department of Infrastructure website.
Choosing an internet provider
The National Broadband Network (NBN) is run by the Australian government. It provides broadband internet to homes and businesses across the country. You can check your address on the NBN Co website to see what is available at your home.
There are many internet providers in Australia. Some include Telstra, Optus, TPG, Aussie Broadband and others. When you’re choosing an internet plan, you might want to think about:
- Speed: Faster plans can be more expensive but might be more suitable for families or lots of streaming
- Data: Many plans are unlimited, but be sure to check for any data limits
- Contract terms: Some contracts may be 12 or 24 months, while others might have no lock-in contracts.
Learn more on the NBN Co website.
Combining services: internet and phone
Some providers offer bundled deals that combine mobile and internet services. Some providers even bundle internet, electricity and gas services!
Combining your phone and internet service could help you save money. It also might include discounts such as extra data or streaming services. Promotional offers might include free installation or waived fees.
Before you choose a bundle deal, check any contract details. There may be fees if you choose to end your contract early. It’s also a good idea to understand what your costs might be after any promotional period. And be sure to check if the provider offers good coverage for both phone and internet in your area before bundling.
Quick tips for new migrants
Before you commit to a mobile or internet provider and plan, you may want to:
- Check coverage maps on websites
- Ask locals or neighbours about mobile signal strength
- Think about how much data you use
- Check promotional periods and price changes
- Use comparison tools to compare mobile and internet plans.
If you choose a postpaid mobile phone plan or monthly internet plan, you may want to set up direct debits from your bank account. This way, the money gets taken (debited) out of your account automatically each month.
To sum up
Choosing the right mobile and internet providers can help make your move to Australia smoother. There are many options for providers and plans. With the right plan, you could communicate with friends and family in Australia and abroad. Being connected with a phone and internet may also help you with work, travel, and enjoying your new life in Australia.